Refund policy

Service operated by WooshPayment LLC, 8 The Green, Suite A, Dover, DE 19901, USA.

Refunds on WooshPayment subscriptions

The live WooshPayment subscription (€99/month) is managed via Whop and billed monthly. You can cancel any time from the Billing section of the dashboard; the service stays active until the end of the billing cycle already paid. After that you automatically revert to free Demo mode.

Billing error: if you notice an anomalous or repeated charge, contact us within 60 days for a full refund.

Refunds on your customers' payments

Refunds on orders placed by end customers on your store are handled through Whop Payments. From the WooshPayment dashboard you can initiate a full order refund: we forward the request to Whop and attempt to cancel the order on the connected store so status and inventory stay aligned.

Partial refunds are not exposed in the self-service dashboard flow. If you need a partial case, handle it with support/Whop/store before proceeding: fees and timelines depend on Whop policies and may change.

Full account cancellation

When you delete your WooshPayment account, the checkout is deactivated on your store within 5 minutes. Historical order data stays accessible for 90 days before permanent deletion (except mandatory tax records, which are retained for 10 years as required by Italian law).

How to request a refund

Email us at hello@wooshpayment.com with:

• Account email
• Payment date and amount
• Reason for the request

Response within 3 business days.