Refund policy

Service operated by WooshPayment LLC, 8 The Green, Suite A, Dover, DE 19901, USA.

Refunds on WooshPayment subscriptions

The live WooshPayment subscription (€199/month, plus a 1% fee on processed volume charged daily to the same card on the previous day's sales) is managed via Whop and billed monthly. You can cancel any time from the Billing section of the dashboard; the service stays active until the end of the billing cycle already paid. After that you automatically revert to free Demo mode.

Billing error: if you notice an anomalous or repeated charge, contact us within 60 days for a full refund.

Refunds on your customers' payments

Refunds on orders placed by end customers on your store are handled through Whop Payments. From the WooshPayment dashboard you can initiate a full order refund: we forward the request to Whop and attempt to cancel the order on the connected store so status and inventory stay aligned.

Partial refunds are not exposed in the self-service dashboard flow. If you need a partial case, handle it with support/Whop/store before proceeding: fees and timelines depend on Whop policies and may change.

Full account cancellation

When you delete your WooshPayment account, the checkout is deactivated on your store within 5 minutes. Historical order data stays accessible for 90 days before permanent deletion (except mandatory tax records, which are retained for 10 years as required by Italian law).

How to request a refund

Email us at hello@wooshpayment.com with:

• Account email
• Payment date and amount
• Reason for the request

Response within 3 business days.